A Reflection of Partnership and Progress
At Grow, we believe that sustainable business growth starts with growing people. Our 2025 Client Results Survey reaffirmed that belief and we are deeply grateful for the feedback and trust shared by our clients.
This year’s results, drawn from a 54% response rate, reflect not just satisfaction, but meaningful partnership and impact. We are proud to share that Grow achieved a Net Promoter Score (NPS) of 82, placing us in the world-class category, and an average customer satisfaction score of 9.5/10. These numbers are more than metrics, they represent thousands of moments of progress, clarity, and breakthrough experienced by leaders and their teams.
From Chaos to Clarity
Many clients described how our structured frameworks, Objectives and Key Results (OKRs), and disciplined accountability cadence have transformed the way they lead and grow their businesses. As one client shared, Grow helped their organisation move “from chaos to clarity”, building the systems and focus needed to scale beyond the founders.
Leaders also credited the rhythm of consistent reflection and coaching for reducing stress, improving team alignment, and creating the space to focus on the bigger picture.
More than Consultants, True Partners
One of the most inspiring themes from the feedback was the emphasis on trust and partnership. Clients consistently highlighted the depth of relationship they experience with their coaches describing them as partners, mentors, and sounding boards, rather than consultants.
“My coach feels like one of the team.”
“Grow is a lifelong partner, not a service provider.”
This trust, accountability, and authenticity form the foundation of our coaching approach. It is what allows us to challenge and support leaders in equal measure helping them make bold decisions and navigate complexity with confidence.
Growing Companies, and People
Perhaps the most powerful insight was how many leaders said their coaching journey has reshaped how they think, not just how they perform. Grow’s impact goes beyond financial results, it’s about rewiring leadership mindsets, strengthening emotional intelligence, and helping CEOs and teams lead with greater clarity and purpose.
“Grow doesn’t just grow companies, we grow people.”
Blend of rigour + relationship + relevance is the secret formula.
“Most consultants tell you what to do. Grow teaches you how to think.”
Evolving Together
We are also listening closely to the suggestions from clients who are hungry for even more collaboration, community, and industry-specific expertise. In 2026, we’ll continue expanding our technology platform and ensuring the relevance of new learning materials. We will provide greater rigour in coaching oversight and deepen our clients’ networking opportunities through dedicated client events.
As one client said, “Grow keeps evolving, structured but never rigid.” That’s exactly what we aim for: growth that’s grounded, adaptable, and deeply human.
Thank You
To every client who shared their voice, thank you. Your feedback reminds us that growth is a shared journey. These results are a reflection of the collective effort, trust, and commitment between our coaches and the incredible leaders we serve.
Here’s to continuing to grow companies and the people who lead them.
Discover the Grow approach. Get in touch.